I have a class using MIT App Inventor on their chromebooks. They have been able to the use the Chromebook Emulator Companion app successfully since August. Today, one student is having issues connecting. When she presses Connect > Chromebook, the emulator pop up but the app does not load. Instead a box pops up that says "Your companion app is out of date. Restart the companion and use it to scan the QR code below in order to update." Obviously, this is not possible because the companion is directly connected through the chromebook app.
We have tried reinstalling the app. We also checked her permissions and deleted all cookies. What next steps should we take.