Students get a white screen they click on create apps

Out of all of my classes I have 2 students who for some reason always get a white screen after they click on the create apps button on the website. Has this happened to anyone one else? If so how did you fix the problem?

Hello Samantha - welcome to the forum

I assume all of the class are on the same network and there is nothing different in terms of hardware or Browser with the two students.

Do all the students have a specific place in the class - i.e. each student always uses the same computer? If so, the two Students with the white screen issue should try using one of the other's computers.

The student's could try a direct link. Instead of clicking on Create, use this url in their browser:

What happens?

Otherwise you might check these discussions Search results for 'white screen' - MIT App Inventor Community