About the Bugs and Other Issues category

Hello, we have an app that has been working for a few months, but unfortunately it is not installed on some phones

I thought the problem was with the code or plugins used in the app
But with an output of a completely empty app and without any plugins, the app was not installed

Is there a way to solve this issue or not?
Installed on many phones but not on some
Phone models include:
Xiaomi Note 11
Nokia G20
Galaxy a10s

And IPhone models please