I have recently published my app, "Mummy Time," on the Google Play Store. It works fine on most devices, including tablets, but I have received reports that it does not launch on the Samsung Galaxy S26 Ultra.
When users try to open the app on this specific device, they only see a black screen and then it force-closes.
I have not implemented any custom permission request blocks yet. Could this be the reason for the black screen on such a high-end device? If not, could the "Minsdkhelper1" extension be causing a compatibility issue with Android 14+?
I am a bit stuck and would appreciate any advice on how to debug this or if there are specific settings I should change to make it compatible with the latest flagship devices.
Thank you for your advice. Unfortunately, I checked the Google Play Console, but it shows 'No data' for the crash reports yet. I think it might take some time for the data to be collected.
Since I cannot provide the crash logs at the moment, could you please take a look at the APK file instead? I have uploaded it to Google Drive so you can inspect it.
I would really appreciate any help in identifying why the app crashes on my device. Thank you!
I tested your app on Android 36, Your app is perfectly working on my device so Minsdkhelper1 not causing this issue. But your concern is specifically for 'Samsung Galaxy S26 Ultra', so here I am providing you some troubleshooting measures, please follow these, if it won't solve your issue then let me know-
Your app is using a font file gg.ttf which is 4.9MB, remove it then test.
If any block uses File.SaveFile or similar with a hardcoded public path, then switch to default app-specific directory for saving the files.
Use compressed images, low sized to load your app faster-
I've removed the large font file and compressed all the images as you suggested. I'm not using the 'File' component, so I've focused on optimizing the resources. I am now going to test the new build. Thank you for your help!
A user with a Galaxy S26 Ultra tested the updated build, and they are still experiencing the same issue where the app freezes on a black screen and then crashes. Could you please provide any further guidance on what might be causing this? Thank you so much for your help.
Is that user tested by downloading your app from Google Play or you sent your updated apk directly for testing on Galaxy S26 Ultra?
If the user downloaded from Gplay then you have to wait for data to be updated on your play console stats.
If the user has installed your app by direct sharing then you can fix the issue by sending him your apk file for testing, remove min sdk send for testing, remove each time 1/2/3 components and send for testing. I know it's very time consuming fix but it will solve your issue.
The user tested the app by downloading it from Google Play. I will wait for the data to be updated in my Play Console stats first. Thank you for your help!
That looks good. No crashes in the last four weeks. However, the alleged crash on the Samsung device should be listed here. You might need to wait another day or two for the crash to appear on the list.
However, a prerequisite is that the app was actually downloaded via the Play Store.
